An Epic Games developer has responded to a critical post on Reddit highlighting the lack of a safety net in Fortnite’s Store with good news for the players.
To many fan’s surprise, Epic Games plans to add an “Undo Purchase” button to the in-game Store and Item Shop in Fortnite.
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In the comment, the developer speaks on the design decisions behind preventing and fixing accidental purchases. The full comment is as follows…
We neither want to add friction for players nor do we want to benefit from accidental purchases or players regretting a purchase.
Our initial solution for this was to add a refund token system.
As an ongoing iteration, we are going to introduce an “undo” button to the store page that allows you to easily refund without using up a token within a 5 minute time window, assuming you haven’t started a match since purchase.
PlayStation 4 in Japan is a bit of special case due to X / O button meaning being swapped by default and there also being options to reverse the meanings of the buttons.
Unfortunately for Epic, this comment has been met with a fair bit of criticism. At the time of writing, the comment is heavily downvoted at -125 points.
The backlash is likely due to the lack of a response or clear answer on the reasoning behind the choice to not include a confirmation page prior to the purchase being made.
What are your thoughts on the current plans for alleviating accidental purchases in Fortnite’s Item Shop and Store?